At TurnerSmith GB, your privacy is our priority. We are committed to safeguarding your personal information and ensuring transparency about how it is collected, used, and protected.

1. Information We Collect

We may collect the following personal information when you interact with our website:

  • Personal Identifiable Information: Name, email address, phone number, and shipping/billing address.
  • Order Details: Products purchased, payment methods, and transaction details.
  • Technical Information: IP address, browser type, and browsing activity on our website (collected through cookies and similar technologies).

2. How We Use Your Information

Your information is collected and used for the following purposes:

  • To process and fulfill your orders, including payment and delivery.
  • To communicate updates about your orders or respond to your inquiries.
  • To improve your shopping experience and customize our website based on your preferences.
  • To send you promotional offers and newsletters (if you opt-in).

3. Sharing of Information

We do not sell, rent, or share your personal information with third parties, except:

  • Service Providers: Trusted partners (e.g., payment processors and delivery companies) to complete your order.
  • Legal Obligations: If required by law to comply with a legal process or protect our rights.

4. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data.
  • Regular security audits.
  • Restricted access to personal data.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies allow us to:

  • Understand how you use our site.
  • Provide personalized product recommendations. You can manage or disable cookies through your browser settings.

6. Your Rights

As a customer, you have the right to:

  • Access, update, or delete your personal data.
  • Opt-out of receiving promotional emails at any time.
  • Request details on how your data is used.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Please review this page periodically for any updates.

8. Contact Us

If you have any questions or concerns about our Privacy Policy, please reach out to us:

Address: 28 Hampton Road, Ilford, England, IG1 1PS

Email: support@turnersmithgb.com