FREQUENTLY ASKED QUESTIONS
TurnerSmith GB is a specialized retailer offering high-quality cosmetics and toilet articles. Our goal is to provide exceptional products and a seamless shopping experience.
Yes, we make every effort to ensure that the product images on our website accurately represent the items you receive. However, slight variations in color or packaging may occur due to lighting, monitor settings, or manufacturer updates. Rest assured, the quality and specifications of the product remain consistent. If you have concerns about a specific product, feel free to contact us before placing your order.
Your sales receipt will be emailed to you immediately after your order is placed. You can also view and download your sales receipt by logging into your account on our website, navigating to the Order History section, and selecting the specific order. If you checked out as a guest, please contact us at support@turnersmithgb.com with your order details, and we’ll assist you in retrieving your receipt.
To return an item, follow these simple steps:
Check Eligibility: Ensure the item is eligible for return. It must be unused, unopened, and in its original packaging. Returns must be initiated within [X days] of receiving the item. Certain products, such as personal care items, may not be eligible for return due to hygiene reasons.
Contact Us: Email us at support@turnersmithgb.com with your order number and details about the item you wish to return.
Receive Return Instructions: Our customer support team will provide you with a return authorization and instructions on how to proceed.
Ship the Item: Pack the item securely and send it to the return address provided. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
Refund Processing: Once we receive and inspect the returned item, we will process your refund within [15 business days].
Yes, we do our best to restock popular items as quickly as possible. However, restocking depends on product availability from our suppliers. If you’re interested in a specific item, we recommend signing up for our back-in-stock notifications on the product page or contacting us at support@turnersmithgb.com for updates. We’ll notify you as soon as the item is available again.
We currently ship orders across the United Kingdom and select international locations. During checkout, you can enter your shipping address to confirm whether delivery is available in your area.
If you have specific questions about shipping to your location, please contact us at support@turnersmithgb.com, and we’ll be happy to assist.
